Know your rights
Your car. Your choice.
Repaired to manufacturer standards.
Most drivers don't know they have the legal right to choose their own body shop in Massachusetts. Insurance companies count on that. Here's what you should know before you call your adjuster.
Your rights
Your right to choose your own auto body shop
In Massachusetts, you have the legal right to choose any auto body shop for your repair. Your insurance company cannot require you to use their 'preferred' shop.
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What is insurance steering?
Insurance steering is when an insurer pressures you to use their preferred auto body shop. It's restricted under Massachusetts law. Here's how to recognize and refuse it.
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Questions to ask any body shop
Before you leave your vehicle at a body shop, ask these questions. A transparent shop will answer all of them without hesitation.
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What to do after a car accident
Step-by-step guide for what to do after a car accident in Massachusetts: safety, police report, documentation, insurance, and choosing your body shop.
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Auto body repair: frequently asked questions
Common questions about auto body repair in Massachusetts: insurance, timelines, costs, OEM vs aftermarket parts, warranties, and your rights.
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